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The Shipping Policy
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders made through our store.
1. Processing Time
  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • If we experience a high volume of orders, processing may take slightly longer. We will notify you of any delays.

2. Shipping Methods & Delivery Time

We offer several shipping options depending on the product type and delivery location.

Estimated delivery times:

  • Standard Products: 2–5 business days

  • Heavy Products / Large Items: 3–7 business days

  • Fragile/Glass Products: 3–7 business days with special handling

  • Pickup (Store Pickup): Available within 1–2 business days

Delivery times may vary depending on destination, courier availability, and order volume.

3. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • Product type (standard, heavy, fragile, etc.)

  • Shipping destination

  • Shipping method selected

The final shipping cost will be displayed before completing your order.

4. Order Tracking

Once your order has been shipped, you will receive a notification with tracking information (if available).
Some local deliveries may not include tracking numbers, depending on the courier.

5. Delivery Issues

If your order:

  • Arrives damaged

  • Does not arrive within the estimated time

  • Has missing items

Please contact our support team within 24–48 hours after delivery so we can assist you.

6. Incorrect Address

Customers are responsible for providing the correct delivery address.
If an order is shipped to the wrong address due to incorrect information provided at checkout, additional charges may apply for reshipping.

7. Pickup Orders

If you choose Pickup (in-store):

  • You will be notified when your order is ready.

  • Bring your confirmation message and ID when collecting.

8. International Shipping (If applicable)

International orders may be subject to:

  • Customs fees

  • Import taxes

  • Delivery delays

These charges are the responsibility of the customer.

9. Contact Us
If you have any questions about shipping or need assistance with your order, please contact our support team:

 

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